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Charanga Cookie Notice

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Last updated: 09/12/2024

Charanga Ltd operate and manage this site on behalf of Thurrock Music Services.

Please read this cookie notice carefully as it contains important information on who we are and how we use cookies on our website

This notice should be read together with our Privacy Notice, which sets out how and why we collect, store, use and share personal information generally. It also outlines your rights in relation to your personal information and details how to contact us and supervisory authorities if you have a complaint.

Who we are

This website is operated by Charanga Ltd (‘we’, ‘our’, or ‘us’). We are a UK-based music education and technology company that provides a configurable online music teaching and learning platform for curriculum programmes worldwide.

Our website

This cookie notice relates to your use of our website. Our website uses cookies to:

  • Distinguish you from other users of our website, helping us to provide you with a personalised experience when you browse our website.
  • Measure how you use the website so it can be updated and improved based on your needs.
  • Remember the notifications you’ve seen so that we don’t show them to you again.

This cookie notice is also part of a mechanism we use to obtain your consent to the processing of your personal data.

Throughout our website, we may link to other websites owned and operated by third parties to make additional services available to you. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

They often contain information that makes it possible for websites to identify and recall individual users and their preferences upon repeated visits. Third-party marketing cookies can be used to track users across the Internet in order to serve them targeted, behavioural advertisement. Under the GDPR, websites are not allowed to store cookies on a user’s browser without their clear and affirmative consent.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

Types of cookies

We may use the following types of cookies:

Type Detail
Strictly necessary cookies These are cookies that are required for the operation of our website. They include, for example, a cookie that enables you to stay logged into our website.
Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
Functionality cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
Targeting cookies These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested and the operation of our website.

Change your consent, withdraw your consent

Blocking cookies and changing settings

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website.

Most web browsers allow some control of most cookies through the browser settings. For further information about cookies and how to disable them, please go to allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website. To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.

You can find more information about the individual non-essential cookies, pixels and tags we use and the purposes for which we use them in the table below:

Cookie Source Action Duration Purpose
cc_cookie Charanga Holds your cookie preferences 6 months Enables us to only enable essential cookies or allow these plus analytics and others
elearning_resource_production Charanga Allows us to track your logged-in state to our websites 6 Hours An essential cookie that tells us whether you're logged in or not and stores your preferences
content_blocked_status Charanga Tracks whether we think a firewall is blocking access to media such as mp3 and mp4 24 hours Essential
litc Charanga Logged-in flag. 6 hours Essential
Cookies prefixed with _g, e.g. _ga, _gcl_au, _ga_0DLJF42S3N, see https://business.safety.google/adscookies/ Google Analytics Used to collect information about how visitors use this website Varies. See https://business.safety.google/adscookies/ The information is used to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited
_gcl_aw Google Adwords Tracks the success of our online advertising campaigns 3 months Allows us to tell whether our paid advertising is generating leads and conversions
_dd_s Datadog Analytics 15 minutes Lets us anonymously monitor website performance and web browser (user agent) statistics
Cookies prefixed with _ut, e.g. __utma, __utmb, __utmc

See https://business.safety.google/adscookies/		 Google Analytics Analytics Varies. See https://business.safety.google/adscookies/ Anonymous usage about web pages visited

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

What about similar tracking technologies?

Cookies are not the only way to recognise or track visitors to a website. We may use other similar technologies from time to time, like web beacons (sometimes called ‘tracking pixels’ or ‘clear GIFs’). These are tiny graphics files that contain a unique identifier that enables us to recognise when someone has visited our Sites or opened a communication that we have sent them. This enables us to assess the effectiveness of communications. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of users of the Services (including email recipients), and compile statistics about usage of the Services and response rates as well as general demographic information and aggregated information.

Some of our transactional and campaign emails may also contain unique tracking links in their URLs, which allow us to track email open and click rates.

Our use of cookies and how to contact us

If you have any questions about our use of cookies, contact us at privacy@charanga.com.